Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and MediRX, Inc., together with its affiliates (“MediRX,” “we,” “us,” or “our”). They govern your use of medirx.org, glp.medirx.org, any related websites, patient portal, or app (the “Sites”), and the services offered through them (the “Services”).

By creating an account, checking the box at checkout, or using the Services, you agree to these Terms, our Privacy Policy (including the HIPAA Notice of Privacy Practices), the Telehealth Informed Consent, and the Consent for GLP-1 Treatment, each of which is incorporated into these Terms. If you do not agree, do not use the Services.

To use the Services you must: (a) be at least 18 years old; (b) be physically located in a U.S. state where the Services are offered at the time of each consultation; (c) provide true, complete information about yourself and your health; and (d) agree to these Terms. Meeting these requirements does not guarantee that you will receive treatment.

MediRX provides a technology and administrative platform that connects you with independent, licensed clinicians affiliated with independent professional medical practices (“Affiliated Providers”), and with independent, U.S.-licensed pharmacies (“Pharmacy Partners”).

• MediRX does not practice medicine or dispense medication. Affiliated Providers use their own independent professional judgment. MediRX does not control, direct, or interfere with clinical decisions.
• No guaranteed prescription. An Affiliated Provider may approve, modify, decline, or discontinue treatment, or refer you elsewhere, at their sole discretion.
• No provider-patient relationship with MediRX. Any provider-patient relationship is between you and the Affiliated Provider who accepts you as a patient. Completing an assessment alone does not create one.
• Not a substitute for in-person care. You should maintain a relationship with a primary care provider. Telehealth may not be appropriate for every condition.
• Content is not medical advice. Except for communications from your Affiliated Provider, information on the Sites is for general education only.

Telehealth services are delivered under the Telehealth Informed Consent, which describes the nature, benefits, and risks of telehealth, including asynchronous (questionnaire- and message-based) care. Your Affiliated Provider may require a live audio or video visit, lab work, or additional information where required by your state's law or their clinical judgment.

If prescribed, your medication may be a compounded drug prepared by a state-licensed pharmacy for you based on a valid prescription. Compounded medications are not approved by the U.S. Food and Drug Administration (FDA) and have not been evaluated by the FDA for safety, effectiveness, or quality. Compounded semaglutide and tirzepatide are not the same as, and are not generic versions of, Ozempic®, Wegovy®, Mounjaro®, or Zepbound®. MediRX is not affiliated with Novo Nordisk A/S or Eli Lilly and Company. Results vary and are not guaranteed.

You agree to:

• Answer every question truthfully and completely, and update your care team promptly if your health, medications, pregnancy status, or contact information changes;
• Use medication only as prescribed, only for yourself, and never share, resell, or transfer it;
• Not use more than one GLP-1 or other prescription weight-loss medication at the same time unless your Affiliated Provider approves;
• Read the Consent for GLP-1 Treatment and all instructions provided with your medication, including dosing units;
• Report side effects to your care team and seek emergency care for severe symptoms; and
• Keep medication out of the reach of children. Medication may not be shipped in child-resistant packaging.

Providing false or incomplete information can cause serious harm. You are responsible for consequences that result from inaccurate or incomplete information you provide.

You may need an account to use the Services. Keep your login credentials confidential and notify us immediately at care@medirx.org of any unauthorized use. You may not create more than one account or use another person's account. You are responsible for activity under your account.

Consult fee disclosure. Price includes a professional telehealth consultation by an independent licensed clinician. A portion of the price represents a medical consult fee paid to the clinician.

Payment authorization. By submitting an order, you authorize MediRX and its payment processors to charge the payment method you provide (your “card on file”) for the amounts shown at checkout. MediRX may collect fees on behalf of Affiliated Providers and Pharmacy Partners.

Refills charged to your card on file. If your Affiliated Provider prescribes or continues your medication, you authorize MediRX to charge your card on file for each refill at the price and interval shown at checkout (for example, every 4 weeks, or at the start of each 3-, 6-, or 12-month plan term) until you cancel. Before each refill charge:

• We will email you a reminder at least 3 days before the charge, with the amount, date, and how to cancel;
• Your Affiliated Provider will review your continued eligibility as required; and
• You may cancel at any time before the charge (Section 9).

Plan pricing. Your price is locked for the length of the plan you select and does not change with dose. Promotional or introductory pricing applies only for the period stated at checkout. We will give you at least 30 days' notice before any price change applies to your next charge, and you may cancel before it takes effect.

Failed payments. If a charge fails, we may retry it, ask you to update your card, and pause shipment until payment is received. Affiliated Providers and Pharmacy Partners are not obligated to provide services until payment is received.

HSA/FSA and financing. Some purchases may be HSA/FSA eligible; check with your plan administrator. Buy-now-pay-later options (such as Klarna, Afterpay, or Affirm) are governed by the provider's own terms.

Insurance. We do not bill insurance. Payments are out of pocket.

Statement descriptor. Charges appear on your statement under the MediRX name. If you do not recognize a charge, contact us before contacting your bank so we can resolve it quickly.

You may cancel future refills at any time, without penalty, by any of these methods:

• Online in your patient portal (Account > Manage plan > Cancel);
• Email to care@medirx.org; or
• Phone at (302) 204-2197.

Cancellation stops future charges. To avoid the next charge, cancel before it is processed. We will confirm your cancellation by email. Cancelling does not refund a charge for medication that has already entered pharmacy processing or shipped. If you cancel a prepaid multi-month plan, we will refund the portion of your payment for any months that have not yet been sent to the pharmacy, less the value of any multi-month discount applied to months already shipped.

• Not approved: If an Affiliated Provider does not approve treatment, you receive a full refund.
• Cancelled before pharmacy processing: If you cancel before your order is sent to the pharmacy, you receive a refund of the medication portion of your payment.
• Returns: Unfortunately we cannot accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription, please contact us at care@medirx.org.

Approved refunds are issued to the original payment method, typically within 5–10 business days.

Processing time. All orders are processed within 2–3 business days after your prescription is approved.

Delivery time. Average shipping time is 4–12 business days. Shipping time may be affected by high demand or holidays. Orders are not shipped or delivered on weekends or holidays. During high order volume, shipments may be delayed by a few days. If there will be a significant delay, we will contact you by email or phone.

Shipping rates. Shipping charges, if any, are calculated and shown at checkout.

Tracking. You will receive a shipment confirmation email with your tracking number once your order ships. The tracking number will be active within 24 hours.

Damaged or lost shipments. If your order is lost, or arrives damaged or warm, contact us at care@medirx.org within 7 days of the expected delivery date and keep the packaging and contents. After we verify the issue, we will work with the pharmacy to replace your order at no cost to you.

Cold-chain items. Some medications must be refrigerated on arrival. Follow the storage instructions included with your order and contact us if your package arrives warm or late.

United States only. We do not ship outside the United States.

You consent to receive notices, disclosures, and records electronically, including by email, text, and in your patient portal. Standard email and text messages are not encrypted and may be intercepted. If you choose to send health information by email or text, you accept that risk; you may ask to use the secure patient portal instead. You are responsible for reading communications from us and your care team.

Our Privacy Policy, including the HIPAA Notice of Privacy Practices, explains how health and personal information is collected, used, and shared, and is part of these Terms.

The Services and medications offered through the Sites are not covered by Medicare, Medicaid, or other federal or state health care programs. By using the Services, you agree to pay directly, and neither MediRX nor any Affiliated Provider or Pharmacy Partner will bill a federal or state health care program for them.

As a patient of an Affiliated Provider, you have the right to: be treated with respect and without discrimination; receive information about your treatment, its risks, benefits, and alternatives; ask questions and refuse treatment; know your clinician's name and credentials; access your medical records; privacy and confidentiality as described in the HIPAA Notice; and file a complaint with us, your Affiliated Provider, or your state medical or pharmacy board without retaliation.

We aim for the Sites to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you have difficulty using any part of the Sites, email care@medirx.org or call (302) 204-2197 and we will help you complete your request by another means.

We grant you a personal, limited, revocable, non-transferable right to use the Sites for your personal, non-commercial use in the United States. You agree not to: impersonate anyone or misrepresent your identity; use the Services for anyone other than yourself; violate any law; reverse engineer, scrape, or copy the Sites; introduce malware or interfere with security; use the Sites to build a competing product; remove proprietary notices; or help anyone else do any of these things. We may suspend or deny access to anyone at any time.

The Sites, their content, and all trademarks, logos, and service marks are owned by MediRX or its licensors. You may not use them without our written permission. If you send us ideas or feedback, we may use them without obligation to you. Personal and health information you submit is handled under our Privacy Policy, not this section.

The Sites may link to or integrate third-party services (for example, payment, financing, or shipping providers). We are not responsible for their content, products, or practices, and your use of them is governed by their terms.

Disclaimer. EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SITES AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, MEDIRX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND DOES NOT GUARANTEE ANY MEDICAL OUTCOME OR THAT THE SITES WILL BE UNINTERRUPTED OR ERROR-FREE. MEDIRX IS NOT RESPONSIBLE FOR THE PROFESSIONAL JUDGMENT OF AFFILIATED PROVIDERS OR PHARMACY PARTNERS.

Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, MEDIRX AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SITES OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR $100. SOME STATES DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU. Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited.

Indemnification. You agree to indemnify and hold harmless MediRX and its affiliates from third-party claims arising from your breach of these Terms, your misuse of the Services, your violation of law, or false information you provide.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

Informal resolution first. Before starting arbitration, you and we agree to try to resolve any dispute informally for 60 days. Send a written notice with your name, contact information, a description of the dispute, and the relief sought to care@medirx.org or our mailing address. We will send any notice to the email on your account.

Binding arbitration. Any dispute, claim, or controversy arising from or relating to these Terms, the Sites, or the Services (a “Dispute”) will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitration will take place by video or in the county where you live, at your choice. Fees are allocated as provided in the AAA Consumer Arbitration Rules. The arbitrator decides all questions of arbitrability, except as stated below.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek temporary injunctive relief in court to protect intellectual property or prevent misuse of the Services.

Class action and jury trial waiver. YOU AND MEDIRX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL. The arbitrator may award relief only to the individual party seeking it. If this class action waiver is found unenforceable as to a claim, that claim will proceed in court, not in arbitration, and will be stayed until the arbitration of any remaining claims is complete.

Mass arbitration. If 25 or more similar demands are filed by or with the help of the same counsel or coordinated group, the parties agree the AAA's Mass Arbitration Supplementary Rules apply, and the demands will be administered in batches of up to 50, with one batch resolved before the next is filed, to the extent permitted by those rules. Statutes of limitation are tolled while demands wait to be filed.

30-day right to opt out. You may opt out of this arbitration agreement by emailing care@medirx.org within 30 days after you first accept these Terms, with the subject line “Arbitration Opt-Out” and your name, the email address on your account, and a clear statement that you opt out. Opting out does not affect any other part of these Terms.

Changes. If we change this section, the change will not apply to a Dispute of which we had notice before the change.

Governing law and venue. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules, except where the law of your state of residence must apply. Any Dispute not subject to arbitration will be brought in the state or federal courts located in New Castle County, Delaware, and you and we consent to their jurisdiction.

You may stop using the Services and cancel at any time (Section 9). We may suspend or terminate your access at any time, including for breach of these Terms or suspected fraud. Termination does not end your Affiliated Provider's legal obligations for continuity of care or your right to access your medical records. Sections that by their nature should survive (including payment obligations, Sections 19–22, and 25) survive termination.

We may update these Terms. We will post the updated Terms with a new “Last updated” date and, for material changes, notify you by email or in your patient portal at least 30 days before they take effect. Changes do not apply retroactively. If you continue using the Services after changes take effect, you accept them; if you do not agree, cancel before they take effect.

These Terms, with the documents incorporated in them, are the entire agreement between you and MediRX about the Services. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

If you believe content on the Sites infringes your copyright, send a notice under 17 U.S.C. § 512(c) to our Designated Agent at MediRX, Inc., Attn: Copyright Agent, 30 N Gould St Ste R, Sheridan, WY 82801, care@medirx.org. Include: your physical or electronic signature; identification of the copyrighted work; identification of the infringing material and its location on the Sites; your contact information; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act for the copyright owner.

California residents: You may cancel future refills online in your patient portal. Under California Civil Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

New Jersey residents: Nothing in these Terms limits any right you have under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act, and any limitation that is not permitted under New Jersey law does not apply to you.

MediRX, Inc. 30 N Gould St Ste R, Sheridan, WY 82801 care@medirx.org · (302) 204-2197